Truck Roadside Assistance I Have A Verizon Emergency Call Roadside Service Etc. Hows Come No One Has Heard Of It?

I have a Verizon emergency call roadside service etc. Hows come no one has heard of it? - truck roadside assistance

I know it works because my car stalled at a gas station and called the number for roadside assistance and sent a tow truck to my car and me.
Today when I tried to update my daughters phone and asked him to in his contract something like $ 4 per month included, the store told me that he had never heard speak.
Verizon High standing in the way that the support plans?